Question 1

How long do cookies last for?

Accepted Answer

Cookies will stay fresh for approximately four weeks when stored in an airtight container at room temperature.

Question 2

Can you do custom designs?

Accepted Answer

Yes! I love to do custom designs. Please email me or fill out a bespoke order form on my contacts page with as much detail as possible and I will send you an itemized quote.

Question 3

What is your food hygiene rating?

Accepted Answer

I have been awarded a food hygiene rating of 5 (very good).  I have a level 2 food safety in catering certificate, allergen awareness certificate and take food hygiene very seriously.

Question 4

Do you post cookies?

Accepted Answer

Yes I can post anywhere in the UK. I usually post using Royal Mail 24 tracked and signed which starts at £5.82 for a small parcel.

Question 5

How much notice do you need to place an order?

Accepted Answer

As much notice as possible would be great as I do a lot of pre order sales for holidays. However if you do have a last minute request don't hesitate to get in touch as it may be something I can accommodate.

Question 6

What ingredients are in the cookies?

Accepted Answer

Butter, plain flour, caster sugar, eggs.  Depending on the cookie flavour I may also add vanilla extract, lemon extract, cocoa powder or food colouring.

Question 7

Are your cookies suitable if I have an allergy?

Accepted Answer

Each cookie will contain milk, eggs, cereals containing gluten and soya. I also use food colouring products which may contact nuts, peanuts and sulphur dioxide.  Each cookie order will come with an allergen information label.

Question 8

Do you have a minimum order?

Accepted Answer

Yes, minimum order for bespoke orders is six.

Question 9

How do you price your cookies?

Accepted Answer

Pricing is based on the cookie design you require and the intricacy of the design. Basic designs start from £3 per cookie.

Question 10

Can I cancel my order?

Accepted Answer

Yes, I require ten days notice to cancel your order for a full refund. If it is less than ten days then I may have already started preparing your order and a refund will be down to my discretion. Please read my full terms and conditions for further details.